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Complaints Policy of Larkfleet Homes

Larkfleet Homes views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.


Our policy is:


Definition of a complaint

A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Larkfleet Homes.


Where complaints come from

Complaints may come from any person or organisation who has a legitimate interest.
A complaint can be received by email or in writing.



All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.



Overall responsibility for this policy and its implementation lies with Larkfleet Homes.



This policy is reviewed regularly and updated as required.


Complaints procedure of Larkfleet Homes 

Publicised contact details for complaints:

Complaints may be sent to Larkfleet Homes.
FAO Customer Service
Larkfleet Homes
Larkfleet House
Falcon Way
PE10 0FF 

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